Frequently Asked Questions
What does "Made in Europe" mean
We don't just love our fragrances. We also love Europe. Traveling without borders and without restrictions. Getting to know new people and their peculiarities. The most diverse influences, ways of thinking and perspectives. That's why we work with a wide variety of suppliers for our perfume components from Europe. From the lid from Poland to the bottle from Italy to the contents from France. We rely on transparent and, above all, cooperative supply chains.
Are your fragrances vegan?
Yes! Without exception and certified.
Are you violating the Washington Convention on International Trade in Endangered Species?
No! Our fragrances are all free of ingredients from endangered plant species according to the CITES list.
Are your fragrances twins?
The greatest asset is intellectual property. We develop our fragrances in close cooperation and exchange with our perfumers from Paris. All of our fragrances are exclusive in-house developments. We source our fragrances from independent and owner-managed perfume oil manufacturers from Grasse / France.
Why don’t you only use natural fragrances?
The use of synthetic and nature-identical fragrances is not just a question of faith. We believe that the combination of synthetic/nature-identical and natural fragrances brings the complexity of the perfumer's art to life. In our opinion, the complexity and purity of a fragrance concept and its implementation cannot be reproduced in pure nature. All of our ingredients are subject to strict European regulations and are covered by IFRA and are therefore absolutely harmless.
What is the IFRA?
The IFRA (International Fragrance Association) develops guidelines and standards for the safe use of fragrances in products such as perfumes, cosmetics, detergents, etc. It ensures that these fragrances are harmless to health and do not harm the environment.
Where is my product currently located?
Each product is shipped with a tracking number via DHL GoGreen. You will find the tracking number in your mailbox. Please also check your SPAM folder if you cannot find the email.
Do you offer returns?
The statutory 14-day right of return applies. Please note that we can only take back unused goods. Before you decide on a perfume, take the opportunity to try out the scents with our Discovery Sets.
The shipping costs for the refund are to be borne by you and the address is:
ART BRÜT Warehouse
Josef-Wirth-Strasse 52
63897 Miltenberg
How long does shipping take?
All orders received by 12:00 p.m. are usually processed and shipped on the same day. The usual shipping time is between 2-5 days. Please note that there may be unexpected delays on the part of DHL, over which we at ART BRÜT have no influence.
What payment options are available?
Invoice, Apple Pay, Google Pay, Visa, Mastercard, Paypal, Sofortüberweisung
Can I smell your fragrances offline?
We are already represented in some stores with offline branches. You can check here whether there is a store near you.